Refund policy

Return Window

You can request a return within 30 calendar days after delivery. We accept returns for defective items and for non-defective items, including a change of mind.

Return Condition

You can reasonably inspect the item. For a change-of-mind return, please keep it clean, free from damage caused by use, and complete with its included accessories.

Original packaging is not required. Please use packaging that protects the item during return shipping.

These condition requirements do not prevent you from reporting a defect, damage, an incorrect item, or missing contents.

How to Start a Return

  1. Email support@trailvoratrail.shop or call +1 509-290-8974 within the return window.

  2. Provide your order number, the item you want to return, and the reason. For a damaged or incorrect item, photos help us identify the issue.

  3. After approval, we will email a prepaid return shipping label and instructions.

  4. Pack the item with its included accessories and hand the parcel to the carrier within 30 calendar days after approval. Keep your shipping receipt.

Please obtain approval before sending a return so we can identify and process your parcel.

Return Address

Recipient: KGH 3P-Logistics
250 Terry Blvd
Louisville, KY 40229
United States

Return Shipping and Fees

We pay the shipping cost for all approved returns, including change-of-mind returns.

We do not charge a restocking fee.

Exchanges

We accept exchange requests within 30 calendar days after delivery. Contact us before returning the item.

We pay both return shipping and standard shipping for the replacement. If the replacement costs more, you pay the difference. If it costs less, we refund the difference to your original payment method.

After approval, please hand the return parcel to the carrier within 30 calendar days.

Damaged, Incorrect, or Missing Items

Please contact us within 30 calendar days after delivery if an item arrives damaged, is defective, is incorrect, or is missing from your order.

We will arrange a replacement or refund and pay the related return or replacement shipping costs. We will explain whether the affected item needs to be returned.

Refunds

For an approved return, the refund will reach your original payment method within 10 calendar days after our return warehouse receives the item. This period includes return review, refund processing, and payment-provider posting time.

We refund the amount paid for the returned item and its applicable tax. No return shipping or restocking fee is deducted.

We will email you when the refund is issued. If it has not reached your account within the stated period, contact us for assistance.

Order Cancellations

You can cancel an order before dispatch by contacting us with your order number.

For an order already dispatched, we will attempt a carrier intercept. If interception is unsuccessful, you can return the order after delivery using the approved return process. We pay the interception or return shipping costs.

Cancellation refunds are returned to the original payment method.

Contact

Email: support@trailvoratrail.shop
Phone: +1 509-290-8974

Customer service: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. We respond within 1 business day.