FAQ

Where do you deliver?

We deliver to the contiguous 48 United States, excluding Washington, D.C. We do not deliver to Alaska, Hawaii, U.S. territories, international destinations, PO Boxes, or APO/FPO/DPO addresses.

How much does shipping cost?

Standard shipping is free, with no minimum purchase. We do not offer paid expedited shipping.

How long will my order take?

Processing takes 1–2 business days, followed by 3–5 business days in transit. The estimated total is 4–7 business days from the start of processing.

The order cutoff is 6:00 PM Eastern Time, Monday–Friday. Orders placed after the cutoff, on weekends, or on holidays enter processing the next business day.

See our Shipping Policy.

Where do orders ship from?

Orders ship from our fulfillment partner, KGH 3P-Logistics, at 250 Terry Blvd, Louisville, KY 40229, United States. We email tracking information after dispatch.

Can I return an item if I change my mind?

Yes. Request a return within 30 calendar days after delivery. You can reasonably inspect the item; please keep it clean, free from use-related damage, and complete with its included accessories. Original packaging is not required.

Contact us for approval and a prepaid label before shipping. Hand the parcel to the carrier within 30 calendar days after approval. We pay approved return shipping and charge no restocking fee.

See our Return and Refund Policy.

Do you accept exchanges?

Yes. Contact us within 30 calendar days after delivery. We pay return shipping and standard shipping for the replacement. You pay any increase in price, and we refund any decrease to your original payment method.

When will I receive my refund?

For an approved return, the refund reaches your original payment method within 10 calendar days after the return warehouse receives the item.

What if an item is damaged, incorrect, or missing?

Contact us within 30 calendar days after delivery with your order number and a description of the issue. Photos help us assess damaged or incorrect items. We arrange a replacement or refund and pay the related shipping costs.

Can I cancel my order?

You can cancel before dispatch. After dispatch, we attempt a carrier intercept. If interception is unsuccessful, return the order after delivery through our approved process. We pay the related interception or return shipping costs.

Which payment methods can I use?

The payment methods available for your order are displayed at checkout. Prices and payments are in U.S. dollars. See our Payment Policy.

Are the accessories shown in photos included?

The Included section of each product description states what you receive. Other items shown as display props are not included.

How can I contact you?

Email: support@trailvoratrail.shop
Phone: +1 509-290-8974

Customer service: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. We respond within 1 business day.

Trailvora Trail is operated by TRAILVORA OUTDOOR LLC, located at 1730 Portland Ave, Louisville, KY 40212, United States.