Privacy policy
Who Handles Your Information
Trailvora Trail is operated by TRAILVORA OUTDOOR LLC, located at 1730 Portland Ave, Louisville, KY 40212, United States.
This policy explains how we handle personal information when you visit trailvoratrail.shop, place an order, or contact us.
Information We Collect
We collect information you provide when ordering or contacting us, including your name, email address, phone number, billing and shipping addresses, order details, and correspondence.
Our checkout providers process payment information to complete transactions. Please do not send full payment-card details to us by email.
Shopify and the services used on our website also process technical and interaction information, such as IP address, browser and device information, cookie identifiers, pages visited, and interactions with the store or advertisements.
How We Use Information
We use personal information to:
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Process payments and fulfill orders.
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Provide shipping updates, returns, exchanges, and refunds.
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Respond to questions and resolve order issues.
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Maintain website operation and security and detect fraud.
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Run and measure our advertising.
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Maintain records and meet legal obligations.
We have not enabled a marketing email subscription program. We send order-related and customer-service messages.
Service Providers and Advertising
We share information needed to operate the store with Shopify, payment providers, fulfillment and delivery partners, and other providers supporting those services.
Our fulfillment and returns partner, KGH 3P-Logistics, receives the order and delivery information needed to fulfill orders and process returns.
We use Google Ads and the Google & YouTube channel. Google receives product information and, through the advertising features operating on the store, device, interaction, and advertising-measurement information subject to your privacy choices and applicable law.
We do not separately use Google Analytics, Google Tag Manager, or an additional remarketing tool.
For more information, see Shopify's Privacy Policy and How Google Uses Information from Sites or Apps That Use Its Services.
We also disclose information when legally required or when necessary to address fraud, security issues, or legal claims.
Cookies and Advertising Choices
We use cookies and related technologies for store operation and advertising-related purposes. Use the privacy choices offered through our cookie banner to manage non-essential uses.
You can also manage cookies through your browser and Google advertising preferences through My Ad Center.
Read our Cookie Policy for further information. Rejecting advertising cookies does not stop essential checkout or order-related processing.
Retention and Security
We retain information for the time needed to fulfill orders, provide support, handle returns and disputes, and meet accounting and legal requirements.
We use Shopify-hosted infrastructure and security measures to protect information. Access is limited to people and providers who need it for the purposes described in this policy.
Service providers process information in the United States and other countries where they operate.
Your Privacy Requests
Subject to applicable law, you can request access to, correction of, or deletion of personal information, obtain a copy of information, and opt out of targeted advertising or legally defined sale or sharing.
Contact support@trailvoratrail.shop to submit a request or appeal a decision. We will verify your identity as needed, explain any applicable exceptions, and respond within the period required by law. We do not discriminate against customers for exercising applicable privacy rights.
Children
The store is intended for a general audience and is not directed to children under 13. If you believe a child has provided personal information, contact us so we can investigate and delete it as appropriate.
Contact
TRAILVORA OUTDOOR LLC
1730 Portland Ave
Louisville, KY 40212
United States
Email: support@trailvoratrail.shop
Phone: +1 509-290-8974